This Subscription Policy explains the structure, billing mechanics, usage limits, and management rules governing subscription services offered by NeuronArc. It is intended to provide clear, transparent guidance on how subscription plans operate and how users may manage their accounts.
By purchasing or using any subscription plan, you agree to comply with this policy.
1. Purpose of This Policy
This policy defines:
- Available subscription plans and features
• Billing cycles and payment terms
• Auto-renewal rules
• Upgrade and downgrade procedures
• Usage limitations and report credits
• Enterprise subscription arrangements
This policy applies to all individual, business, and enterprise users.
2. Subscription Plan Types
NeuronArc offers multiple subscription tiers designed to meet varying user needs. Each plan provides access to different features, usage allowances, and support levels.
2.1 Basic Plan
The Basic plan is designed for individual professionals and small-scale research needs.
Key characteristics may include:
- Limited report generation credits
• Standard AI analysis features
• Access to basic datasets
• Self-service account management
This plan is suitable for occasional or entry-level users.
2.2 Pro Plan
The Pro plan is designed for regular users requiring enhanced analytical capabilities.
Typical features may include:
- Higher monthly report credits
• Advanced customization tools
• Access to extended datasets
• Priority processing for report generation
This plan is intended for consultants, analysts, and small teams.
2.3 Business Plan
The business plan is intended for organizations with frequent reporting needs.
Features may include:
- Large report credit allocations
• Multi-user account support
• Enhanced analytics tools
• Advanced export options
• Dedicated account controls
Business plans support collaborative usage within organizations.
2.4 Enterprise Plan
Enterprise plans are customized agreements designed for large organizations and institutional users.
Enterprise arrangements may include:
- Custom usage limits
• Dedicated infrastructure resources
• API integrations
• Priority technical support
• Tailored contractual terms
Enterprise pricing and features are defined in individual agreements.
3. Billing Cycles
Subscriptions operate on recurring billing cycles.
3.1 Monthly Billing
Monthly plans:
- Are billed every calendar month
• Provide access for a single billing period
• Renew automatically unless canceled
Monthly plans offer flexibility with shorter commitment periods.
3.2 Annual Billing
Annual plans:
- Are billed once per year
• Provide uninterrupted access for twelve months
• Often include discounted pricing compared to monthly plans
Annual subscriptions are non-prorated once activated.
4. Auto-Renewal Policy
All subscription plans renew automatically at the end of each billing cycle unless canceled before the renewal date.
By subscribing, users authorize:
- Automatic recurring charges
• Renewal billing at current plan rates
• Applicable taxes and processing fees
Users are responsible for monitoring renewal dates.
Failure to cancel before renewal will result in automatic billing.
5. Payment Authorization
Users must provide valid payment information to activate subscriptions.
Payments are processed through secure third-party payment providers. NeuronArc does not store financial account details.
If payment authorization fails:
- Access to services may be suspended
• Retry billing attempts may occur
• Users may be required to update payment methods
6. Subscription Cancellation
6.1 How to Cancel
Users may cancel subscriptions at any time through their account dashboard.
Cancellation will:
- Prevent future renewals
• Allow continued access until the current billing period ends
6.2 Effect of Cancellation
After cancellation:
- No further charges will occur
• The remaining subscription time remains active
• Unused credits may expire at the end of the billing cycle
Cancellation does not provide retroactive refunds.
7. Upgrade Policy
Users may upgrade their subscription plans at any time.
When upgrading:
- The new plan becomes effective immediately
• Remaining value from the previous plan may be prorated
• Additional charges may be applied based on pricing differences
Upgrades provide immediate access to expanded features.
8. Downgrade Policy
Users may downgrade their plans before the next billing cycle.
Downgrades:
- Take effect at the start of the next billing period
• Do not provide refunds for unused benefits
• May result in reduced feature access
Users should ensure they download any needed reports before the downgrade takes effect.
9. Usage Limits
Each subscription plan includes defined usage limits designed to ensure fair platform access.
9.1 Report Credits
Report generation typically operates on a credit system.
Credits may:
- Reset at the start of each billing cycle
• Expire if unused
• Not carry forward unless specified
Credits cannot be transferred between accounts.
9.2 Keyword and Customization Limits
Some plans may be limited:
- Number of keywords per report
• Advanced analytical inputs
• Dataset access levels
Limits vary by subscription tier.
9.3 Fair Use Restrictions
Users must not:
- Use subscriptions for automated bulk generation
• Resell platform access
• Circumvent usage limitations
Violation may result in account suspension.
10. Enterprise Subscription Agreements
Enterprise subscriptions operate under customized contractual terms.
These agreements may include:
- Tailored pricing structures
• Dedicated infrastructure allocation
• Custom service-level agreements
• Contractual data protection terms
Enterprise contracts supersede standard subscription policies where applicable.
11. Pricing Changes
NeuronArc reserves the right to modify subscription pricing.
Pricing changes:
- Apply only to future billing cycles
• Will be communicated in advance
• Do not affect active prepaid periods
Continued use after renewal constitutes acceptance of updated pricing.
12. Suspension for Non-Payment
Subscriptions may be suspended if payment cannot be successfully processed.
During suspension:
- Access to report generation may be restricted
• Existing data remains preserved
• Access may be restored upon successful payment
Extended non-payment may result in account termination.
13. Policy Updates
NeuronArc may revise this Subscription Policy periodically to reflect operational, legal, or regulatory changes.
Users will be notified through platform announcements or email communications when significant changes occur.
14. Contact Information
For subscription-related inquiries, users may contact
Billing Support
NeuronArc
Email: Support@neuronarc.com