This Refund Policy outlines the rules, conditions, and procedures governing refunds for services provided by NeuronArc. It is designed to ensure transparency, prevent disputes, and clearly define user rights and responsibilities regarding subscription payments and report purchases.
By purchasing any service on the platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Purpose of This Policy
This policy explains:
- When refunds are available
• When refunds are not permitted
• How refund requests are processed
• Subscription cancellation rules
• Handling of failed payments and disputes
All refund decisions are made in accordance with this policy to ensure consistent and fair treatment of all users.
2. General Refund Principles
NeuronArc provides digital services and AI-generated market research reports. Due to the nature of digital content, refunds are limited and subject to strict conditions.
Refunds may only be granted when:
- A verified technical issue prevents service delivery
• A billing error is confirmed
• Duplicate charges occur
Refunds are not provided for dissatisfaction with report outcomes, subjective quality concerns, or changes in user requirements after purchase.
3. Subscription Refund Rules
3.1 Eligibility for Subscription Refunds
Refunds for subscription plans may be granted only under the following circumstances:
- Users were charged incorrectly due to system errors
• Duplicate subscription payments were processed
• Services were unavailable for an extended period due to a verified platform failure
• The subscription was canceled immediately after renewal without any usage
Requests must be submitted within seven days of the billing date.
3.2 Non-Refundable Subscription Situations
Refunds will not be granted if:
- The subscription has been actively used
• Reports have been generated during the billing cycle
• The cancellation request was submitted after the refund window
• Users failed to cancel auto-renewal before the billing date
• Dissatisfaction is based on report findings or AI-generated insights
All subscription fees are considered final once services have been accessed.
4. Per-Report Download Refunds
4.1 Non-Refundable Downloads
Individual report purchases are non-refundable once the report has been generated or downloaded.
This includes situations where:
- Users no longer need the report
• The report does not meet expectations
• The report contains insights unfavorable to business goals
Digital reports are considered delivered once accessible through the platform.
4.2 Exceptions for Technical Failures
Refunds may be issued for report purchases only if:
- A confirmed system error prevented report generation
• A corrupted file was delivered and could not be replaced
• A payment was processed, but no report was provided
In such cases, NeuronArc may choose to:
- Regenerate the report
• Provide platform credits
• Issue a partial or full refund
The decision will depend on the nature of the technical issue.
5. Failed Payment Handling
If a payment fails due to insufficient funds, expired payment methods, or processing errors:
- Access to subscription services may be temporarily suspended
• Automatic retry attempts may occur
• Users may be notified to update payment details
NeuronArc is not responsible for any fees charged by financial institutions due to failed payments.
6. Subscription Cancellation Policy
6.1 How to Cancel
Users may cancel subscriptions at any time through their account settings.
Cancellation will:
- Stop future billing cycles
• Maintain access until the current billing period ends
6.2 Effect of Cancellation
Once a subscription is canceled:
- No further charges will occur
• Previously generated reports remain accessible
• Unused report credits may expire depending on plan terms
Cancellation does not entitle users to retroactive refunds.
7. Refund Request Process
To request a refund, users must:
- Submit a written request to the official support email
• Provide account details and transaction information
• Describe the reason for the request
NeuronArc may request additional information to verify eligibility.
Incomplete requests may delay processing.
8. Refund Processing Time
Once approved:
- Refunds are processed within 7 to 14 business days
• Funds are returned to the original payment method
• Processing times may vary depending on banks and payment providers
NeuronArc is not responsible for delays caused by external payment systems.
9. Chargebacks and Payment Disputes
Users are encouraged to contact NeuronArc support before initiating a chargeback.
If a chargeback is filed:
- The account may be suspended during the investigation
• Access to services may be restricted
• Future subscriptions may be denied
Fraudulent chargebacks may result in permanent account termination and legal action.
10. Policy Abuse Prevention
NeuronArc reserves the right to deny refund requests if:
- The user repeatedly requests refunds
• The account shows signs of misuse
• The request violates policy terms
Refund abuse may result in account suspension.
11. Changes to This Refund Policy
NeuronArc may modify this policy to reflect:
- Changes in service structure
• Regulatory requirements
• Business operational needs
Users will be notified of material changes through platform announcements or email communications.
12. Contact Information
For refund requests or policy questions, users may contact:
Billing Support
NeuronArc
Email: Support@neuronarc.com